Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

The types of personal information we may collect include:

• Name: Your full name for account identification and personalization
• Email Address: For account creation, communication, and service notifications
• Job Title: To better understand our user base and provide relevant content

Payment Information

When you make a purchase, we collect payment information through our secure payment processor, Stripe. We do not store your complete payment card details on our servers.

Usage and Analytics Information

We automatically collect certain information about your use of our services through digital analytics software, including:

• Pages visited and features used
• Time spent on our platform
• Device and browser information
• IP address and general location information

We use the information we collect for various purposes, including:

• Provide and maintain our services: To operate LearnKata and provide you with our AI tutoring platform
• Account management: To create and manage your user account
• Communication: To send you service-related emails, updates, and support responses
• Payment processing: To process your subscription payments and manage billing
• Improve our services: To analyze usage patterns and enhance our platform's functionality
• Customer support: To respond to your inquiries and provide technical assistance
• Legal compliance: To comply with applicable laws and regulations

We may send you emails related to your account, service updates, and educational content. You can opt out of non-essential communications at any time through your account settings or by using the unsubscribe link in our emails.

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, including payment processing (Stripe) and analytics services
• Google Login: When you use Google Login, we receive basic profile information from Google as permitted by your Google account settings
• Legal Requirements: We may disclose information if required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe's PCI-compliant infrastructure
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Payment Information: Billing records are retained as required for tax and accounting purposes
• Usage Data: Analytics data may be retained in aggregated, anonymized form for service improvement
• Communications: Support communications are retained for quality assurance and legal compliance

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

You have certain rights regarding your personal information, subject to applicable laws:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Portability: You can request a copy of your personal information in a structured format
• Objection: You can object to certain processing of your personal information
• Restriction: You can request that we restrict processing in certain circumstances

You can manage many of these preferences directly through your account settings. For other requests, please contact us at support@learnkata.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Email Communications: You can opt out of promotional emails at any time by using the unsubscribe link in our emails or by updating your preferences in your account settings.

We use various tracking technologies to collect information about your use of our services:

Local Storage

We use local storage to store information locally on your device, such as user preferences and session data. This helps improve your experience by remembering your settings and maintaining your session.

Session Management

We use session technologies to maintain your login state and provide a seamless experience across our platform. Sessions expire after a period of inactivity for security purposes.

Analytics

We use digital analytics software to understand how users interact with our platform. This helps us improve our services and user experience. The analytics data is collected in a way that does not personally identify individual users.

Note: We do not display advertisements on our platform and do not use retargeting for advertising purposes.

We integrate with certain third-party services to provide and improve our platform:

Google Login

When you choose to sign in with Google, we receive basic profile information (name, email) from your Google account. This integration is governed by Google's privacy policy and terms of service. You can manage your Google account permissions at any time through your Google account settings.

Stripe Payment Processing

We use Stripe to process both one-time and recurring payments securely. Stripe handles all payment card information and is PCI DSS compliant. We do not store your complete payment card details on our servers. Stripe's privacy policy governs how they handle your payment information.

Analytics Services

We use third-party analytics services to understand how our platform is used and to improve our services. These services may collect information about your interactions with our platform in accordance with their respective privacy policies.

These third-party services have their own privacy policies and terms of service. We encourage you to review their policies to understand how they collect and use your information.

LearnKata is based in Singapore. Your personal information may be transferred to and processed in Singapore or other countries where we or our service providers operate.

When we transfer your personal information outside of your country of residence, we ensure appropriate safeguards are in place to protect your information, including:

• Contractual protections with our service providers
• Compliance with applicable data protection laws
• Implementation of appropriate technical and organizational measures

By using our services, you acknowledge and consent to the transfer and processing of your personal information as described in this Privacy Policy.

LearnKata is designed to help A-Level students with their studies. We recognize that some of our users may be under the age of 18.

We are committed to protecting the privacy of all our users, including minors. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13 and 18 years of age, we encourage parental involvement in their use of our services. Parents and guardians can contact us at support@learnkata.ai if they have questions about their child's use of our platform or wish to request access to or deletion of their child's personal information.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this Privacy Policy, we will:

• Update the "Last updated" date at the top of this policy
• Notify you by email if you have an account with us
• Post a notice on our website highlighting the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, you should discontinue your use of our services and contact us to delete your account and personal information.